Privacy Policy

Who this is for

JMK Ops is a workplace tool for staff and management of JMK Group and its hotels. It is used by employees and authorised contractors to record maintenance jobs, compliance checks, planned cleaning, fire-safety walks, and lost-and-found items. It is not a consumer product and is not directed at children.

Information we collect

We collect only what is needed to run the service:

• Account information - your name, email address, password (stored only in encrypted/hashed form), your role, and the hotel(s) you are assigned to.
• Work records you create - maintenance and cleaning tasks, notes, checklists, fire-walk sign-offs, and the identifier of the NFC tag scanned at each fire-walk checkpoint.
• Photos - pictures you choose to take or upload to document a maintenance issue, a lost item, or a completed clean. The camera is used only when you tap to add a photo.
• Lost & Found details - a description and storage location of found items, and, where relevant, the name a guest gives when collecting an item (used only to record the return).
• Technical and log data - sign-in times and, for security auditing, the IP address of certain account actions (such as logging in or creating a user).

The App does not collect your device’s location, contacts, or advertising identifiers, and contains no third-party advertising or analytics tracking.

How we use it

• To authenticate you and give you access to the hotels and features you are permitted to use.
• To record and track facilities work, compliance, and audit history for the business.
• To keep the service secure and investigate misuse.

We do not sell your personal information, and we do not use it for advertising.

Where your data is stored

Data is stored on JMK Group’s secured backend and, for photos and documents, in Amazon Web Services (AWS) cloud storage. Access is limited to authorised JMK personnel and the service providers that host the system on our behalf. All data is transmitted over encrypted (HTTPS) connections.

Sharing

We share data only with the infrastructure providers needed to operate the service (for example, our cloud hosting and storage provider) and where required by law. We do not sell or rent personal data to anyone.

Retention

Account and work records are kept for as long as your account is active and as needed to maintain the business’s facilities, compliance, and audit records. When an account is deactivated, associated personal data is retained only as long as necessary for those record-keeping purposes and then removed.

Your rights

As this is a workplace system, your account is managed by your employer (JMK Group). You may ask your administrator, or contact us using the details below, to access, correct, or delete your personal information, subject to the business’s legal and record-keeping obligations.

Security

We protect your information with encrypted connections, hashed passwords, and role-based access controls that limit each user to the hotels and features they are authorised for.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date at the top of this page.

Contact

Questions about this policy or your data can be sent to davidhurley@jmk-group.co.uk.